Whitelisting usecure IP addresses will ensure that your training and simulated phishing emails get delivered to your end users successfully. 

This guide will show the Office 365 whitelisting process, which involves first setting up your IP allow list and then setting up an exception to the clutter and spam filter. You will want to do both steps to ensure that usecure emails are delivered successfully. 

Setting up your IP allow list

  1. Log in to the Admin portal on your Office 365 mail server
  2. Navigate to Admin centers > Exchange in the left-hand menu
  3. Under protection, click connection filter
  4. Click the pencil icon on the top left of the connection filter screen
  5. Click connection filtering on the left-hand men
  6. Under IP Allow list, click the + sign
  7. The Add allowed IP address window will now open. Add the IP addresses 198.21.6.191 & 168.245.56.242
  8. Click OK
  9. Click Save

Bypassing the clutter and spam filters

  1. Log in to the Admin portal on your Office 365 mail server
  2. Navigate to Admin centers > Exchange in the left-hand menu
  3. Click mail flow on the left-side menu
  4. Click the + sign on the top left of the mail flow page, and select Bypass spam filtering… from the drop-down menu
  5. In the new rule window, give your filtering rule a name (such as ‘Training and Simulated Phishing Bypass’)
  6. Click on the drop-down menu under Apply this rule if… and choose IP address is in any of these ranges or exactly matches
  7. In the window that opens up, add the usecure IP addresses: 198.21.6.191 & 168.245.56.242
  8. Click OK to close the window
  9. Ensure that the Do the following… field is set to Set the spam confidence level (SCL) to… and that Bypass spam filtering is set on the right
  10. Scroll down to the Match sender address in message option, and select Envelope from the drop-down menu
  11. Click Save

It is a good idea to enrol yourself on a course first to test that emails are being delivered successfully through the spam filter.

If you still have trouble receiving training, reminder or simulated phishing emails from the usecure app, please contact support. 

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